1. Introduction

Trident 1 FFL Software (“Trident 1,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, request information, use our software services, or communicate with us via email, phone, or SMS.

2. Information We Collect

We may collect the following information:

‣Personal & Business Information

‣Name, company name, email address, phone number

‣Business or store information provided during inquiries or onboarding

‣Support requests and account-related communications

‣SMS & Communication Data

‣Mobile number and opt-in confirmation records

‣Message delivery status and response logs

‣Website & Technical Data

‣IP address, browser type, device information

‣Pages visited, form submissions, and general usage analytics

Important: Trident 1 does not collect firearm serial numbers, weapon details, background check information, or regulated transaction data via SMS or marketing channels.

3. How We Use Your Information

We use collected information to:

‣Provide software demos, onboarding, and customer support

‣Send transactional SMS messages related to your account or requested services

‣Send optional promotional or informational messages (only if you opt in)

‣Improve our platform, services, and website functionality

‣Comply with legal and operational requirements

4. SMS Messaging Policy

By providing your mobile number and opting in, you consent to receive SMS messages from Trident 1 FFL Software.

Message Types:

‣Account notifications

‣Software Demo confirmations and onboarding updates

‣Customer support and system alerts

‣Optional product or service updates (opt-in only)

Messaging Details

Message frequency: Varies based on account activity

Message & data rates: May apply

Opt-out: Reply STOP at any time

Help: Reply HELP or contact [email protected]

Consent: SMS consent is not required as a condition of purchase

SMS communications are limited to software-related content only and do not include regulated transaction details.

5. Data Sharing

We do not sell, rent, or share your personal information or SMS opt-in data for marketing purposes.

We may share limited data with:

Authorized service providers (e.g., hosting, CRM, SMS platforms) under confidentiality agreements

Government or regulatory authorities when required by law

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. While no system is 100% secure, we take appropriate measures to reduce risk.

7. Cookies & Analytics

We may use cookies and similar technologies to analyze site traffic and improve user experience. You may disable cookies through your browser settings, though some features may be limited.

8. Your Rights & Choices

You may:

‣Opt out of SMS or email communications at any time

‣Request access to, correction of, or deletion of your personal data

‣Update your contact information

To make a request, contact us at [email protected].

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

10. Contact Information

Trident 1 FFL Software
📍 16211 Park Ten Place, Houston, TX 77084
📞 +1 877-355-7671
📧 [email protected]